Like the OP, I was seeing the same initial spike in speed on Ookla Speedtest, then right down to 0.17, 0.2. Ordinary newer home office machine on excellent broadband, working on writing, minding my business, when suddenly my upload speeds were pathetic (0.2 Mbps). Other than that, I haven't changed anything. It started randomly on about September 7-8, 2023, possibly associated with an automatic Windows update (there were restart updates two nights in a row). Windows 10, Dell computer w/Killer E2400 Gigabit Ethernet Controller. Server: Comcast - Sacramento, CA (id = 9436)ĭownload: 1232.96 Mbps (data used: 1.7 GB)Īll devices are fully updated, firmware included. ISP: Washington State K-20 Telecommunications Networkĭownload: 915.29 Mbps (data used: 1.2 GB) Server: Comcast - Seattle, WA (id = 1782) Linux (CentOS 8) speed tests: Speedtest by Ookla Windows Server 2019 Datacenter speed tests: Local iPerf3 tests ruled out my core router/switch/datacenter.Īll tests run from Hyper-V guests on Server 2019 Datacenter running on HPE ProLiant D元60 Gen10 hardware. I haven't been able to find any setting in Sophos XG to tweak that would make any difference. If I plug a client directly into my 10Gbit fiber before my firewall, I can get acceptable speeds on Windows. I have an HPE/Aruba network and a Sophos XG 310 v2 running SFOS 18.0.4 MR-4. There is an initial burst, but drops quickly. Going past a few hundred kilometers it drops to 30-70Mbps. Distance is a factor, as I can get 400Mbps to my local telco (which isn't my IPS). My ISP (Washington State K-20 Telecommunications Network) confirmed that their circuit is not the cause and is capable of 1800 Mbps symmetrical throughput. Upload speed in Windows is being throttled by something. I first noticed it when my offsite backups stopped completing in time. Your ISP could be having an issue that affects your home or neighborhood.Īs always, feel free to call us, and we’ll do our best to help.I've been having this issue since at least January 2021 on my entire fleet of Windows devices. If you’re still with us and we haven’t fixed your problems yet, you should contact your ISP. If neither of these steps resolves the issue, it’s time to check with your ISP. If you have another router connected between your modem and gateway eero, you can try disconnecting the router in between and connecting your gateway eero directly to the modem. We walk you through how to put your modem/router combo device in bridge mode here. If you have a modem/router combo device, you can try putting it in bridge mode, which disables the wireless function on that device. If you’ve got another router or a modem/router combo device double NATed to your eeros, this could be the cause of poor connectivity and performance. If this doesn’t help, don’t worry, we’ve got more tips below! Check to see if you’re double NATed: Depending on the model of your modem, it can take a few minutes to restart. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. Restarting your modem can sometimes fix connectivity issues and improve performance. You’ll know when the cycle completes because the eero’s LED will go solid white again. It takes about a minute to start up and begin broadcasting. The eero’s LED will turn solid white, then be flashing white while booting up. This step can sometimes fix connectivity issues. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. If you see low speeds (in the single digits), but this isn’t typical, move on to the steps below. How do these results compare to the results you typically get? Are the results close to the speed you pay for with your ISP? If the speeds are low (in the single digits) and if these are the typical speeds you’ve seen in the past, you should try calling your ISP to make sure you’re receiving the right speed package or making sure they’re not experiencing an issue on their end. To ensure you’re connected to the nearest eero when running a speed test, turn WiFi off and then on again before each test at a new location. As a point of comparison, you’ll also want to try the speed test next to your gateway eero. Make sure you take the speed test from several different locations around your home. Or if you’re on a mobile phone, run the Ookla app. If you’re on a computer, try running a speed test from. If you’re having an issue across multiple devices, or the above steps don’t help, read on! Check your speed: If that doesn’t work, try rebooting the device. If it’s only on one device, simply turn your device’s WiFi off and on again. The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. But if all else fails, don’t hesitate to give us a call! Check your devices:
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